FAQ

SHIPPING & RETURNS

We use USPS to ship. When you place your order keep in mind to have the rental arrive the day before your shoot! 

We included a return shipping sticker in your box to make it as easy as possible! Put the return shipping label on top of the original one and drop the box or bag off at your local post office before noon on the day following your last rental day! After you drop the dress off, shoot us an email to let us know it is on the way! 

DAMAGE

Normal usage is expected (minor dirt/blemishes). However, if substantial damage is done to the dress, we will charge the full product value of the dress (listed in each item description) plus a $60 restocking fee to your credit card. If a dress is damaged but repairable, a cleaning or repair fee will be charged based on the damages. 

RESTRICTIONS

Don't shoot the dresses in water, drag them around (pick up the dress whenever you are walking), or bust out your sweet Timberlake style moves in a tight fitting dress. No smoke bombs, sparklers, or flame throwers either for all you pyros out there.

SIZING

The dresses we carry have been accumulated over time and are one of a kind. While we would love to offer every size in every dress it's simply not a possibility when curating a collection like this. We hope to expand into extended sizes soon! 

CANCELLATIONS

An order can be cancelled and refunded in full within 24 hours of an order being placed. If an order is cancelled after this 24 hour window, orders may be cancelled and a store credit of equal value will be given for future rentals. Due to shipping, orders may not be cancelled within one week of the rental start date.

LATE FEES

We charge a $20 late fee for each day up to 7 days that a dress is late. If a dress is not returned within 7 days, the full product value plus a $60 restocking fee will be charged to your credit card.  

SOCIAL

We would love to see your photos! Be sure to hashtag #viaelm and tag us @viaelm when you post on the 'gram!

HOW CAN I CONTACT YOU IF I HAVE QUESTIONS OR CONCERNS?

Email us at viaelmshop@gmail.com and we will get back to you within 24 hrs (except for weekends & holidays).